Companies boost investment in advanced IT support and infrastructure services

Driven by rapid digital transformation, organizations are raising their expectations for IT support services and infrastructure management. A recent TechSys consultancy report indicates that over 70% of mid-sized and large companies plan to increase investment in help desk services and system monitoring this year. Such solutions enable proactive incident management, reduced downtime, and ongoing optimization of tech operations. The adoption of advanced, AI-powered monitoring tools and automated support processes helps IT teams identify and resolve potential issues before they impact end users or critical business operations. Furthermore, cloud-based infrastructure services continue to expand, offering corporate systems improved scalability and enhanced security. New on-demand support models and remote management tools are being adopted by businesses aiming to cut operational costs and access specialized consulting around the clock. The trend toward IT service outsourcing is strengthening, driven by the need for greater resilience against incidents and cyberattacks. In this landscape, providers delivering customized services, robust security certifications, and automated tools are emerging as key strategic partners in business digital advancement.